Shipping policy

Company: Veles Vitality s.r.o.
Registered Office: Lidická 700/19, Veveří, 602 00 Brno, Czech Republic

1. Order Processing Time

All orders are processed and shipped within 48 hours (2 business days) after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Locations

We currently ship from the Czech Republic (CZ) to the following countries:

  • Czech Republic (CZ)

  • Slovakia (SK)

  • Germany (DE)

  • Italy (IT)

  • Spain (ES)

  • Austria (AT)

More EU destinations may be added in the future.

3. Shipping Carriers

Czech Republic & Slovakia

  • PPL

  • Zásilkovna / Packeta

European Union

  • GLS

  • Dutch or German postal services (used to ensure fast and cost-effective delivery; Germany often delivered within 24 hours)

The available carrier options for your destination will be shown at checkout.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

  • Destination country

  • Carrier selected

  • Order weight and size

We do not currently offer free shipping thresholds.

5. Estimated Delivery Times

Approximate delivery times (after dispatch):

  • Czech Republic & Slovakia: 1–3 business days

  • Germany: 1–2 business days (often within 24 h)

  • Austria: 2–4 business days

  • Italy, Spain: 3–7 business days

  • Other EU destinations: 3–7 business days

Delivery times are estimates and may vary due to carrier delays, seasonal peaks, or customs procedures.

6. Order Tracking

Tracking availability depends on the chosen carrier:

  • Most PPL, GLS, Zásilkovna/Packeta, and postal services include tracking.
    Tracking information will be sent via email once available.

7. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, failure to pick up the shipment, or refusal of delivery:

  • We will review each case individually, depending on the condition of the returned product and the reason for return.

  • Reshipping costs may apply.

  • Refunds (if applicable) will exclude original shipping charges.

8. Damaged or Lost Packages

If your parcel arrives damaged or is missing:

  • Please contact us within 7 days of delivery.

  • We will open a claim with the carrier and resolve the issue as quickly as possible.

9. Contact

For any shipping-related questions, please reach out to us:

Email: info@velesvitality.eu